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The Hydro Domiciliary Care Agency

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff, reviewed information given to us by the provider and talked with other authorities.

Our judgement

Staff did not always receive the training and supervision required to ensure they provided care and support to people safely and to an appropriate standard.

Reasons for our judgement

The relatives we spoke with were positive about the staff providing the service. They told us that the staff were patient, kind and, “My mother seems to like all of them”. The relatives said that staff were usually competent in providing the care the person required.

Staff received appropriate training, although there were some gaps in staff training. We found that most staff had received training in health and safety, first aid, safeguarding vulnerable adults, infection control, medication, and moving and handling. We saw that staff had also received training that was specific to the needs of some of the people using the service. This included training in dealing with challenging behaviour. However, we found that not all staff had received training in fire safety. The training records showed that 6 out of 13 staff had received this training, and 3 of these staff had last received the training more than 2 years ago. We also found that 6 staff had received training about the Mental Capacity Act.

Staff did not always receive appropriate supervision and appraisal. We found that there was a system in place for staff to have supervision from the manager. We saw records of supervision that showed staff had the opportunity to discuss their training and personal development needs. However, we found that not all staff had regularly received supervision and we did not see any annual appraisals of staff.