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The Hydro Domiciliary Care Agency

All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012 and talked with staff.

Our judgement

People usually experienced care, treatment and support that met their needs and protected their rights. We found that one person was at risk of receiving unsafe or inappropriate care.

Reasons for our judgement

At our last inspection in October 2012, we found that the provider had not taken proper steps to protect each person using the service against the risks of receiving unsafe or inappropriate care. One person’s needs had not been fully assessed. This person did not have a care plan that covered all the help they needed, specifically about the assistance they needed to manage their medication and with moving and handling. We found that risk assessments about the homes of some people using the service were not signed or dated, and had not been regularly reviewed.

The provider told us in November 2012 that risk assessments and care plans for all people using the service had been completed.

For this inspection, we looked at the records of two people using the service, including the person whose needs had not been fully assessed at our previous visit. We found that both people had an up to date risk assessment of their homes that was signed by the member of staff who had completed it. Both people had assessments and care plans relating to their moving and handling needs.

One person’s care plan noted that the person managed their own medication, but that staff should ask the person if they taken their medication. There was no assessment of this person’s needs regarding how they managed their medication. The other person, as found at our previous inspection, did not have an assessment or care plan relating to their needs in managing their medication. This person required assistance from staff to ensure they had their medicines safely and correctly. We spoke with a healthcare professional involved in this person’s care. They told us they were, “More than happy”, with how agency staff provided care for the person, including the support the person needed with their medication.

We found that improvements had been made in the assessment of people’s needs and the planning of their care. However, we found the provider was still not fully compliant with this outcome.