Sahara Parkside

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question was good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

When asked if the provider was caring, a family member told us, “Yes, definitely. If I am worried, they keep me informed and are supportive to me. They will also ring me if they are worried and will seek my advice and opinion”. Another told us, “Staff are really attentive and know [person], what she likes and doesn’t like.”

We observed the connection between people living in the service and the staff and saw how staff were respectful, patient, caring and kind to people they supported.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence; they involved people in all aspects of their daily care encouraging people to do as much for themselves as possible. People were offered support with routine tasks such as personal care and were involved in planning the additional support they needed to pursue their leisure and educational interests. People were offered structured activities and at other times people chose to visit public places such as shopping centres to meet up with their friends.

The provider understood people’s needs. During our assessment we saw staff respond to people’s immediate needs, acting to meet their wishes and to meet any discomfort.

The deputy manager told us about the checks they carried out to observe care. They also told us about how information is shared at the beginning of each day to ensure all staff were aware of important details. Staff told us how knowing and understanding the people they supported helped them to meet people’s needs, particularly people who do not use speech to communicate. They told us, people can use forms of sign language and touch parts of their bodies where they are in pain. They added that, through their understanding of people, they can promptly recognise changes to people’s health and wellbeing.

The provider cared about and promoted the wellbeing of their staff and supported staff to do their jobs. One member of staff told us, “It has been really good working here, I have been given the opportunity to progress. The provider wants to help staff learn and grow.”

Staff told us the managers and other senior staff had been working in the home for a long time so were able to give newer staff a lot of support and guidance if required.