Fens Healthcare and Recruitment Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People using the service told us that staff treated them with respect and provided care in a dignified way. Comments included, “The staff look after you well” and “They are very good people.”

Staff spoke about people with empathy and compassion. One care worker said, “We respect their dignity, when I’m doing personal care, I always ask permission.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us that staff respected their individual needs. One person said they preferred to stay in their room and staff respected their wishes.

The registered manager told us that prior to admission, a person had neglected their personal care needs for many years. However, under the care of the provider and the support provided by staff, they were now taking a more active interest in their personal care and hygiene including regular showering and daily brushing of their teeth. they also supported people to attend Church regularly, meeting their religous needs.

Care workers were aware of people’s individual preferences such as what they liked to eat and how they preferred their care to be delivered. People’s care plans were personalised and contained biographical information about their individual needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to lead independent lives, and the support provided helped them to stay at home for longer. Comments included, “Staff help me with shopping, I go by taxi.”

Staff gave us example of how they promoted people’s independence, “He showers himself, but we shave him”, “He does go out shopping” and “He goes out to buy his toiletries and we help him with his laundry.”

Staff empowered people to become more independent and provided them with additional support with regards to their activities of daily living (ADL).For example, a person was supported to enrol on a course at the local Library and was subsequently awarded a certificate in skills for life. A person was also supported to attend the dentist and was now regularly looking after their dental hygiene after many years of neglect before they moved into the service.

People were also encouraged a service user to recycle plastic waste after staff explained the impact of plastic waster on the environment.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The providers staffing arrangement included on-call and emergency support if needed to support people out in the community or at short notice.

Care plans included steps for staff to take to support people if their mental health deteriorated. The provider gave an example of how they had prioritised people's immediate needs and supported them, providing financial aid to them whilst waiting for their finances to be approved. ss his money to pay for his upkeep.

The provider cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the registered manager fostered a positive work environment and looked out for their well-being. Comments included, “Happy working here”, “The managers are good.”

The well-being of the staffing workforce was crucial for the success of the provider.Therefore, despite being a small organisation, the registered manager had signed up to an Employee Assistance Program (EAP). This is a work-based program that offers employees confidential support and resources to address personal and work-related issues that may impact their well-being and performance.