- GP practice
Ilford Lane Surgery
Assessment report published 1 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14/07/2026. Ilford Lane Surgery is a GP practice and delivers services to approximately 6449 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 19.5% White, 60.5% Asian, 3.1% Mixed, 11.1% Black and 5.8% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
EFFECTIVE: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
CARING: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
RESPONSIVE: The service did not always make sure people could access the care, support and treatment they needed when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
WELL-LED: The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People we spoke with were positive about their care and described staff as kind and compassionate, and this was reflected in the practice's own Friends and Family Test results. However, results from the 2026 National GP Patient Survey were less positive, with scores across several areas sitting below national and local averages. The practice was aware and acknowledged these findings and had introduced a number of improvement actions in response, described further in the relevant quality statements. There was an active Patient Participation Group who represented the views of people using the service, and its representatives described how leaders made positive changes because of feedback.