Face Perfect Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first assessment for this service since its registration with CQC. This key question has been rated as Good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was an embedded culture of kindness and respect.

Staff reported a caring and positive culture where they were treated with kindness and respect.

Patients had access to a chaperone if required, although specific training for this role was only arranged during the assessment.

Feedback from patients was positive about the way they were treated by staff.

Staff told us they worked closely with patients to understand and manage their expectations and their experience of care. If required, the provider was able to access interpretation support to facilitate assessments and treatment delivery.Most staff had received training in equality, diversity, and inclusion, which helped them to understand the individual needs of patients.

As an independent health provider patients chose to book into the service. There was an initial assessment of the needs of the patients and staff discussed treatment options with them.

We saw that the provider’s website had a dedicated section related to costs and charges for services.

Due to the nature of the service, it carried limited medicines to deal with emergencies. Decisions made regarding equipment and medicines held had been subject to a risk assessment. However, the medical emergency policy did not contain information or guidance for staff for all emergency medicines held at the service. In addition, the provider had access to an automated external defibrillator on the street outside the building, however this was not referenced in the policy, and it was therefore unclear how this could be accessed and used in the event of a medical emergency.After the assessment the provider told us that this information was referenced in a separate policy.

We saw that checks on emergency medicines were carried out and recorded regularly. All staff received basic life support training, and the provider told us it also had plans in place to provide this training face to face, in January 2026.

We saw that staff were prompt at answering the telephone and prioritised the needs of patients waiting inside the reception area. Staff listened to patient’s views and wishes, and carried out an initial assessment of the patient to determine their needs and expectations.

Feedback from staff as part of this assessment was positive regarding their work for the provider. Staff told us that their wellbeing was considered and that they were well supported in their work. We saw examples of staff being encouraged and supported to develop themselves, for example through support with attending external training courses. Staff received yearly appraisals where they had an opportunity to set objectives for the following year.

Staff reported a positive work culture where they were encouraged and supported to share feedback.