Linson Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been rated good.This meant people were safe and protected from avoidable harm.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans provided details about how people wanted their care provided. Whilst most care plans contained some person-centred information, some people had short term care plans which personalised. People did not have a good choice of individualised or group activities available to them. People’s bedrooms were personalised, and they were able to have their own belongings around them. While staff were observed to be kind and caring, some of their comments reflected a task-focused approach, and some language did not align with the principles of person-centred care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff demonstrated an understanding of people’s needs and continuity of care. The provider was very proactive in developing links with local community. They were building up trust through engaging and understanding people’s cultural preferences and needs, who lived in the locality.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s care plans included details of their communication needs and preferences, including any aids people needed. Information was available in a range of formats. For example, there was a pictorial menu available to support people in making a meal choice. People and relatives received a welcome pack with pictorial elements, including photographs of the staff team and descriptions of their roles. The provider had a newsletter and there were regular meetings with people and their relatives to share updates.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider welcomed feedback from staff, relatives and people. They carried out surveys to gather staff, people and relatives’ views. The responses were collated. The complaints policy and processes were clearly displayed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider had considered accessibility and inclusion when planning care delivery. People were able to move freely around the home and access the garden space when they wished. There was a lack of signage around the home to support people, including people living with dementia to orientate around the home. Bathrooms and toilet facilities did not have any signage to identify them. Bedrooms were identified by numbers only. We discussed this with the registered manager, and they told us this had been previously in place, but signage had not been replaced after a recent refurbishment of the service. We were assured this would be addressed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider had considered accessibility and inclusion when planning care delivery. People were able to move freely around the home and access the garden space when they wished. There was a lack of signage around the home to support people, including people living with dementia to orientate around the home. Bathrooms and toilet facilities did not have any signage to identify them. Bedrooms were identified by numbers only. We discussed this with the registered manager, and they told us this had been previously in place, but signage had not been replaced after a recent refurbishment of the service. We were assured this would be addressed.

People were mostly well supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff received training to support them in caring for people who were reaching the end of their lives. The registered manager spoke passionately about ensuring good quality care was in place. They told us they made a room available for relatives and additional support such as being able to have access to meals and toiletries. However, we found this was not always reflected in people’s care plans and people who had been admitted on a palliative care pathway did not always have end-of-life care plans in place to reflect their personal wishes.