Alex C&C Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated people with kindness and respect and relatives felt the care was kind, caring, respectful and dignified. A relative told us, “They’re an exceptional team and the support they provide is brilliant.” Another relative told us, “Care is respectful, caring and they provide choice.”

The registered manager treated people as individuals. Although we found improvements were needed to people’s care planning around their religion, any cultural needs, and if they had any protected characteristics. The registered manager told us people had declined to provide this information. However, where people had declined this, it was not documented within their care plan. The registered manager and staff knew people well and all families felt the support provided was respectful of people’s wishes.

People were provided with care that promoted their independence. The registered manager and staff knew people well. People were provided choice and control over their care, treatment and wellbeing. Staff supported people to make daily choices around their individual needs such as what they wanted to eat, drink and their personal care needs. The registered manager confirmed they were exploring working with health care professionals so staff could have further training in promoting people’s independence through exercises.

The registered manager listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Care plans confirmed people’s wishes such as how they wanted their personal care needs met along with any nutritional and hydration needs. The registered manager and staff supported people with any changes to their individual needs. Referrals were made to health and social care professionals and commissioners should people’s needs change. The registered manager sought updates from staff so any concerns could be discussed, and actions taken if needed.

The registered manager cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The registered manager gave examples of how they supported staff flexibly and how they acknowledged and supported staff with their individual religious and cultural needs. Staff felt supported by the registered manager. They told us, “The registered manager supports me” and “There are supportive meetings, and I can go into the office if needed.”