Breeze Support Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, compassion and dignity. People and their relatives spoke positively about the care provided and described staff as attentive, caring and responsive to individual preferences. One relative told us, “Definitely, they are kind all the time. They have always made sure she is comfortable along with her wishes. They know she likes her pillow and blanket put near her in a certain way.” A person said, “They are very kind, they will do anything for me. They always ask if there is anything I need before they leave. They have at times brought me milk if I was low.”

A health and social care professional also spoke positively about the care provided. They told us, “I have consistently found their service to be of a high standard. They provide timely, compassionate care and will always go above and beyond to ensure clients are well supported.”

Staff recognised the importance of supporting not only people receiving care but also those close to them. We heard how staff continued to offer support to a family following a bereavement.

Staff promoted people’s dignity and privacy. Care was delivered respectfully and in a way that protected people’s privacy. One relative told us, “When they wash her, they close the blinds. I feel they treat her very well, they listen to her and respond to her wishes.”

The provider ensured people were at the centre of their care and treatment. Staff worked in partnership with individuals to understand their preferences and supported them to make decisions about how their care should be delivered.

Staff were aware of people’s individual interests and used this knowledge to build positive relationships. For example, a member of staff described how they chatted with a person about football and their support for Newcastle United.

People and relatives spoke positively about the way staff interacted with them and took time to build meaningful, respectful relationships. One relative told us, “They listen to her when she talks about her holidays and about when she was in the operatic society. She likes chatting with them. Her life now is in her home, she can’t get out.”

Care plans contained information about people’s personal histories, routines, likes and dislikes, which helped staff tailor their support in a way that reflected each person’s identity and needs. This was confirmed by people’s feedback. One person told us, “They know me well and chat to me about TV shows.”

Staff promoted people’s independence, choice and control. This was confirmed by people and relative’s feedback. Comments included, “I feel I have total control of my [relative’s] care. They have responded to all my wishes and they listen to her if she says she wants something done in a certain way” and “They listen to me and act upon my wishes.” A health and social care professional also told us, “I have also received positive feedback directly from clients about their approach and the support they provide.”

Care plans were person-centred and contained information about people’s individual needs, preferences, routines, and choices. They provided guidance for staff on how people wished to be supported and helped ensure care was delivered in line with people’s wishes and promoted their independence.

Staff responded promptly to people’s needs. People and relatives told us that staff recognised when people’s needs had changed and adjusted their care accordingly. One relative said, “I feel they totally respond to her needs. They have noticed [my relative’s] needs have changed and they are looking into what can be done.” Another relative explained that care visits had been reduced following a review, as staff felt fewer visits were appropriate. They told us this was appreciated since care continued meet the person’s needs without unnecessary intervention or cost.

A health and social care professional provided positive feedback about the service’s responsiveness, confirming that concerns were communicated promptly and that care coordination and multidisciplinary working were effective.

The provider cared about and promoted the wellbeing of their staff and supported them to deliver consistently person‑centred care.

Staff were supported to develop their knowledge and skills through training and ongoing support. Staff spoke positively about the support they received and felt valued in their roles. There was regular supervision for opportunities for reflective discussion, which helped staff feel supported and confident in their practice. One staff member told us, “I 100% recommend the company.”

Employment practices were flexible and responsive to individual circumstances, supporting staff to balance work and personal commitments.