- Homecare service
Maximus Support Services Ltd
Assessment report published 13 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 to 24 April 2026. The service is a care at home service providing support to people living in their own homes with mental health needs, learning disabilities and autistic people. The service was supporting 13 people with personal care.
The assessment was prompted by the length of time since the service was registered.
Overall, we found the service to be Outstanding. People experienced highly personalised, compassionate and responsive care delivered by staff who knew them exceptionally well. Strong, visible and values‑led leadership created a positive culture where staff felt supported and empowered, and where people, families and professionals felt confident to raise concerns and contribute to care planning.
As this service supports autistic people and people with a learning disability, we considered how effectively it met the principles of right support, right care, right culture. The provider’s model of care reflected best‑practice guidance by supporting people to live ordinary lives with choice, control and independence in their own homes and local communities. Care delivery was person‑centred and promoted people’s dignity, privacy and human rights, while the culture of the service enabled people to feel confident, included and empowered. Leadership and staff attitudes consistently promoted positive risk‑taking, community inclusion and meaningful outcomes, demonstrating a culture that went beyond care delivery to focus on people’s quality of life.
People were cared for by compassionate and respectful staff who knew them exceptionally well and consistently treated people with dignity and kindness. Relationships were strong and trusting. People, families and professionals described care that supported emotional wellbeing, individuality and a genuine sense of feeling valued.
The provider demonstrated a strong commitment to learning, continuous improvement and partnership working, using feedback and reflection to improve outcomes for people. Care was well coordinated, forward‑looking and focused on enabling people to build meaningful and fulfilling lives.
External professionals consistently reported excellent communication, collaborative working and confidence in the service’s ability to support people with multiple emotional and behavioural support needs, including during periods of crisis or transition.
People's experience of this service
People, families and external professionals consistently shared highly positive views of the service and the impact it had on people’s lives. People were supported in ways that promoted independence, choice and control. Feedback highlighted meaningful progress and improved quality of life, particularly for people with multiple needs who had previously experienced restrictive or unsettled support arrangements.
To understand people’s experiences of the service, we gathered evidence in a range of ways. We visited people in their own homes and observed interactions with staff, speaking directly with people where possible about their support and daily experiences. An Expert by Experience is a person with lived experience of care or of supporting someone who uses services. The Expert by Experience contacted a person using the service and several family members by telephone to seek their views independently on the care provided. Feedback gathered through these methods was used alongside information from external professionals to inform our assessment of people’s experiences and outcomes.
People appeared settled and comfortable with staff and spoke positively about the support they received. Families described strong, trusting relationships with staff and managers and reported feeling confident that people were supported safely and compassionately. Relatives highlighted that support was flexible, responsive and focused on what mattered most to the person, helping reduce distress and promote emotional wellbeing.
External professionals provided particularly strong feedback about the outcomes achieved for people through least restrictive, person‑centred support. Professionals described individuals becoming more stable, confident and independent following carefully planned transitions into community living. One professional explained that people experienced improved wellbeing and quality of life as a result of the service’s positive, personalised approach.
Professionals consistently reported confidence in the service and its leadership. Several stated they would be happy for a member of their own family to receive support from Maximus Support Services, reflecting high levels of trust in the care provided. This external validation, alongside feedback from people and families, demonstrated that the service delivered support that genuinely improved people’s lives.