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Archived: Home Instead Senior Care

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All reports

Inspection report

Date of Inspection: 15 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF | 34.71 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 15/12/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People are assisted to make choices about their care which reflects their views and wishes. They are treated with dignity and respect in their own home.

People receive care that is consistent and meets their own assessed needs.

User experience

People told us of the kindness that staff showed them and that they felt well looked after. They spoke highly about the staff and the manager and described their care as excellent. One person told us “They communicate with us and tell us when things are changing. I am really pleased to have this agency caring for my relative”.

Another person described how the staff spoke with them whilst providing care. They said staff behaved respectfully towards them and listened to their opinion.

People we spoke with considered they were safe in their own homes. They said they were confident in raising any concerns with their care workers or the manager and felt that their concerns were listened to and acted upon.

Other evidence

The agency kept records that detailed the care agreed with and provided to people who used the service. We were shown an example when we visited the agency’s office. The information was clear and described people’s needs, care required and who was involved in providing their care.

The manager spoke of treating people as individuals and how they provided care to meet diverse needs of people in the local community. They acknowledged people’s beliefs, gender and preference for male/female care workers to carry out any intimate care. People received care that was individual to their needs and reviewed on a regular basis.

We spoke with staff who understood the agency’s ethos of care provision. An example of a current care episode was discussed and the issues around providing care whilst trying to respect the person’s individuality and preference. Staff showed they had the information they needed and a clear understanding of how to offer care to each person. They demonstrated they tried to provide care that met the expectations of the person receiving a service.

We looked at one staff record that confirmed they had received training on keeping people safe in their own home. Staff were trained in assessing risk and helping people to make choices while considering any risk to the people in their care or themselves.