Tisbury Dental Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

There had been recent management changes and although some areas of improvement were identified during the inspection many had already been identified by the group and were being addressed. Leadership changes at the practice required time to embed in order support a culture of continuous improvement.

The practice had a governance system that included policies and procedures, which were accessible to staff.

Staff were aware of the importance of protecting patients’ personal information. Staff told us that where confidential conversations were required, these took place in a private room.

There were effective processes for identifying and managing risks, investigating incidents and accidents, and for receiving and acting on safety alerts.

The practice had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits according to recognised guidance.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

Staff had clear responsibilities, and systems of accountability to support good governance.

Staff feedback was obtained through surveys and informal discussions. Following recent changes in the practice, staff said they were encouraged to offer suggestions for improvements to the service and said these were listened to and acted on where appropriate.

The practice had taken steps to improve environmental sustainability, including waste segregation, recycling initiatives and lighting was turned off when not in use.
 

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.