The Care Quality Commission

Archived: Lend A Hand Care Service

Southfield House, 11 Liverpool Gardens, Worthing, West Sussex, BN11 1RY (01903) 219482

Provided and run by:
Independent Living Association Limited

Important: The provider of this service changed. See new profile

All Inspections

25 March 2013

During a routine inspection

We telephoned four people who used the service. Everyone we spoke to said they were happy with their regular support workers and gave us positive feedback about them. People told us their regular care worker knew their needs well and how they liked things to be done. A person who used the service said about the care they received, "The care is 100% positive, and very good for me."

All the people we spoke to said that the agency arranged a replacement care worker when their regular care worker was away and almost all said that replacement care workers supplied were very good. None of the people we spoke to said that they had ever had any concerns about the treatment they received from care workers. A person who used the service told us "They are always polite and courteous." Another service user told us "I'm really pleased with them."

We found that the agency considered people's individual needs and circumstances when providing care. The staff at the agency reported that they were well supported by the management team. We also found that the agency had comprehensive policies and procedures in place to quality assure the services they provide to people.