Hilltop Manor Care Home Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last rating inspection, we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were involved in initial and on-going assessments. Records were very person centred and reflected what was important to and for the person. People and their relatives told us they were involved in initial assessments and in the regular reviews.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutrition and hydration needs were identified and met. People told us the food was very good and people enjoyed the food. They said, “The Food’s amazing”, “I know [person] has put a bit a weight on and looks better for it” and “There is always a drink and snack available if wanted. [Person] says the food is fantastic. [Person] has gained weight since he came to Hilltop.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us they enjoyed working at the home, there was a very good culture and supportive teamwork. A staff member said, “We work as a team to make sure that everyone has what they want, and make sure that even the people in their rooms are happy.”

Relatives told us staff worked well together and communicated with each other and relatives very well. One said, “It feels like it is always ‘how can we work on that together’. Everyone has such high expectations of each other. People are treated with respect.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access a range of health care professionals. Care records gave detailed information about people’s health conditions and how they might affect people. There were regular visits from health care professionals including GP and district nurses.

Feedback we received from health care professionals was very positive. They told us the staff and managers worked very closely with them and communication was very good. The provider had been involved in pilot schemes around improving health care access. One said, “The leadership is superb and [provider] strives to improve the knowledge of her staff to deliver high quality care. She engages with training courses and has been proactive in being involved in pilot schemes; providing a dynamic and forward-thinking view in aspects of care.”

Relatives gave us examples of how people’s health conditions had been improved since living at Hilltop Manor. One said, “[Person] is more mobile than [they] were at home. [Person] condition has improved and [person] is now quite mobile.”
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care, support and care records were reviewed regularly and updated when changes occurred.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider was meeting the requirements of the Mental Capacity Act. People told us their consent was always sought; they were involved in decisions about their care and support and their choices were respected.