Archived: Achievers Care Solutions Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This was the provider’s first inspection at their new location. At our last inspection we rated this key question good. At this assessment, the rating has changed to requires improvement.

This meant people’s needs were not always met.

The service was in breach of legal regulation in relation to person centred care as care plans were not always reflective of people’s needs and contained incorrect information.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives told us that carers knew them well. For example one relative said, “I see that they are engaging with [relative]. He listens to them, he always has the same carers.” Another relative told us, “Everything so far is positive.”

Despite this, people’s care plans were not up to date or adequately personalised to reflect what was important to them and they also contained incorrect information.

People’s relatives told us that they knew the care workers well and that they were consistent. One relative told us, “He always has the same carer.” Another relative said, “The carers are reliable. If one of them is off sick, someone else comes but this only happened once.”

People did not have information provided in a format they would understand. We did not see evidence that the provider supplied appropriate, accurate and up-to-date information in formats that were tailored to meet people’s individual needs.

The provider had systems in place to enable people to share feedback and ideas, or raise complaints about their care, treatment and support. For example, a relative told us, “The registered manager supports me and opened up a family WhatsApp group and we interact. If I need to make a complaint I know what to do.”

People’s relatives gave us positive feedback about the communication they received from the registered manager and senior management.

People and their relatives did not report any concerns in relation to any experience of discrimination and inequality from the service, however we did not see any evidence recorded in relation to this.

Care plans did not reflect whether people were supported to plan for important life changes, so they could have enough time to make informed decisions about their future.