Rosekeys

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment this key question was rated requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not consistently met through good organisation and delivery.

At our last assessment the provider was in breach of Regulation 9 Person Centred Care. At this assessment the provider was no longer in breach of Regulation 9.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

We observed interaction with people and staff and spoke with people about things they wished to do, and they were able to talk about plans to achieve this. However, their views, opinions and choices were not always captured effectively and interpreted into plans for the future, so they were in control of their own lives. This was discussed with registered manager who acknowledged this and told the inspection team they would work on improving this with improvements to the overall quality of care plans.

Relatives told us they were involved in discussions about their loved one’s care and support, care planning, and kept up to date. One relative told us, “They [staff] encourage [relative] to do as much as they want, and they supervise [relative].”

Whilst we noted there were improvements needed in the documentation at the service, we did not see any evidence that this had negatively impacted on people’s quality of life as staff working with people knew them well.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.