Liberty Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by staff who were kind, compassionate and maintained their dignity. A person said, “I am happy here. The staff are good.” Relatives also confirmed with us that all the staff were competent and treated their loved ones with kindness, compassion and dignity.

Staff knew and understood people well, including their preferences, wishes, personal histories and backgrounds.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The care plans we reviewed provided staff with details about the person’s health diagnosis, people important to them, their strengths, likes and dislikes, their preferred staff for assistance with personal care, and things staff should do and should not do while supporting them. People and their relatives had been involved in developing their care plans to help ensure they reflected their needs and preferences. People told us they were treated well by staff.

Staff had a good understanding of people’s needs and how to meet them and people confirmed staff understood their needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing.

People’s care plans provided detailed information about what they could do independently and where they required support. This helped to promote their independence.

Care plans contained details of people's health diagnoses, communication needs and provided information on how the person interacted with other people and staff, for example facial expressions, hand signals and actions.

Staff told us how they supported people to make choices about their care and to be as independent as possible.

Support workers understood the importance of supporting people to maintain their independence and to live at their home for as long as possible. For example, people were supported to do house chores such as cooking, laundry and cleaning. Staff supported people with shopping on their preferred day and at their preferred supermarket.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives were involved in developing and reviewing their care plans. People’s health and medical needs were recorded in their care plans, along with contact phone numbers for next of kin, GPs, dentist, and social worker. This meant staff had up-to-date information about how to meet people’s needs. Staff we spoke with had a good understanding of how to support individuals and people told us their needs were met. People told us whenever they shared their views about their loved one’s health and wellbeing, they had been listened to carefully and addressed by the provider.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff we spoke with were mostly positive about the support they received from senior staff and told us it was a good place to work. One member of staff told us, “This is a good organisation and I feel very supported. There is a real open-door policy where you can get support if you need it. The management are really approachable. The organisation is helping me with my studies whilst I work and are really supportive to my career progression.” Another staff member said, “The management is very supportive. The organisation has supported me to progress through acquiring other qualifications. It is a nice place to work, and we are thanked and rewarded for what we do”.

Staff were provided with regular training to help them develop in their role and meet people’s needs. Staff were given gift vouchers, cards, chocolate and biscuits at a yearly party as a thank you for the work they do. In addition, the provider organised a barbecue and sports day once a year for their staff. People and their relatives also participated in these activities.

The register manager confirmed they had regular formal meetings with staff to discuss support and professional development opportunities. All the staff had their supervision, and appraisals done in line with the provider’s policy. Staff also completed NVQ level 3 and 5 in health and social care. All the staff completed 3 weeks induction training to understand their role and develop their skills. The provider also assessed staff competencies in particular medicines management, to ensure people’s medicines were managed and administered safely.