Edenom Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were up to date, person-centred, and tailored to each individual's specific care needs. There was clear evidence people had been actively involved and consulted in both the creation and review of their care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Relatives told us staff provided effective support with daily living tasks. Staff had completed training in nutrition, moving and handling, and dementia care to ensure their knowledge remained current. The provider planned and delivered care in collaboration with individuals, taking into account what was important to them.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Care records demonstrated effective collaboration with external professionals, supporting a multidisciplinary approach to meeting individuals' needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People received regular reviews, and care records included detailed guidance on how to support individuals, as well as what they could manage independently. Assessment tools were in place to support this approach, ensuring care was tailored to people's abilities and needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff maintained records of the care provided, including observations of any changes in individuals’ needs. Where changes were identified, records showed these were appropriately shared with relevant healthcare professionals. Care records also included regular reviews of the service, completed in collaboration with individuals and reflecting their thoughts and feedback.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Decision-specific mental capacity assessments had been completed where appropriate. Staff consistently sought consent before providing care, with 1 staff member stating, “Yes, I do, always. Of course.”