Utopia Care Limited - Thurrock Branch

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 31 October 2025 to 6 November 2025.

Utopia Care Limited – Thurrock Branch provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 59 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations in person-centred care, safe care and treatment, good governance and safe and effective staffing. The registered manager had a clear structure in place, which now included a second registered manager and a care coordinator. The registered manager had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.

People's experience of this service

People and relatives told us they got on well with staff and staff knew how to support them. A person told us, “The staff are lovely and very kind. The manager is excellent and I can raise any concerns I need to.” Another person told us, "I really look forward every day to the carers coming. They are like a breath of sunshine in my life .I have their undivided attention for the time they are here and all of them have time for a chat. I feel completely at ease with all the staff."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence.