Disability Action Yorkshire

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed. Records reflected what was important to and for the person. There was evidence of regular meaningful reviews and updating of care and support plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutrition and hydration preferences were identified and people confirmed staff provided the support they needed with meal preparation and eating and drinking.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff contacted health and social care professionals where people needed them to.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records included detailed information about people’s health conditions and how these might affect them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People told us their care and support was reviewed regularly, and staff and managers were flexible to meet people's needs. One person said, “They always offer extra support if required and are open to suggestions and this works well with us.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were involved in all decisions about their care and support. The provider was meeting the requirements of the Mental Capacity Act 2005 (MCA). Records included assessments of people’s capacity and placed great importance on ensuring people gave their consent to care and support.