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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Every person we spoke with had positive views of the doctor and their ability to provide them with effective treatment. One person told us "they have so much empathy and they just want the best for you ". Another comment made was "we cannot manage without the doctor, they know how to find the information and treatment we need ".

Staff received appropriate professional development. There was one doctor and one nurse at the clinic. We saw confirmation that they were registered with the General Medical Council. This ensured that they met the professional standards as a condition of their ability to practice. We saw certificates confirming that they had attended continued professional development in the last year. We saw evidence that confirmed that the doctor had been appraised in the last year. The appraisal had been carried out by a suitably qualified medical doctor.

We also saw evidence that the doctor liaised for clinical supervision and peer support with their peers on a regular basis. This ensured that they had a system in place to review the treatments that were provided at the clinic.

Staff were able, from time to time, to obtain further relevant qualifications. The nurse we spoke with told us they were encouraged to attend training courses that were relevant to the needs of the people they supported. We viewed their recent training records and we saw that they had attended training courses that included how to administer first aid, safeguarding vulnerable adults, venepuncture, and an update on intra muscular injections. The nurse also told us they read journals so that their knowledge was up to date about the types of treatments provided at the clinic.