The White House Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A staff member commented, “I feel my residents are my family. I love, respect, show compassion, and treat everyone with dignity (providing) person-centred care just how I'd expect my own family to be cared for.”

People and relatives told us staff treat people with respect and supported them in a dignified manner. A person told us, “Staff are polite and helpful, they are always there to help. (They are kind) and they will do anything I ask.” A relative said, “I would definitely recommend it (the home) for the staff and the way they treat the residents and families too.”

Staff treated colleagues from other organisations with kindness and respect. A health professional told us, “I have been into The White House Care Home a few times over recent months. Staff are professional when we visit and give their time to discuss the residents.” They also informed that staff followed their guidance and engaged in training they delivered.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were in control of their care,

support and how they lived their lives. Staff encouraged people to be as independent aspossible whilst remaining safe.

People were supported to spend time with their families and enjoyed a range of activities both in the local community and their home. People told us they enjoyed the activities such as quizzes, crafts and things that stimulate the brain A person said, “[Activities coordinator] is lovely.” A relative said, “The activity coordinator is brilliant, and the activities are just great.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.