Walfinch Newcastle East

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. They ensured the assessments were completed in a timely manner and were accurate. They gathered information from a wide source of people, including the person, families and any clinicians who worked with the people to ensure all relevant information was gathered. These were used as the basis for the care records. Staff confirmed they actively used them to understand people’s ongoing needs.

The staff team planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff ensured people’s health needs were monitored and, when appropriate, they received a nutritious diet. Staff closely monitored people’s health and made were not showing signs of ill-health. A staff member said, “On a day-to-day basis, management often check in to see how I’m doing, how the clients are, and whether I need anything.”

Staff worked well across teams and services to support people. They shared information about people’s needs when they moved between different services, so people only needed to tell their story once. Staff worked closely with other agencies and professionals such as Parkinson’s disease nurses to ensure they always followed best practice when supporting people.

Staff supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported people to live healthier lives and where possible, reduce their future needs for care and support. Relatives and professionals reported individuals had experienced positive outcomes because of the service. A relative said, “As a result of their support [person] is living in her own home and the owner and his team add significantly to [person’s] quality of life, we feel fortunate to have them.”

Staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. Although no one lacked capacity staff understood the requirements of the Mental Capacity Act and associated codes of practice. People made their own choices and decisions about what they did, what they ate and how they filled their time.