Rivendell Care & Support

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care,wellbeingand communication needs with them.

People’s needs were assessed. Care plans were detailed, showing the support each personrequired, and were regularly reviewed and updated to ensure care remained effective and tailored to individual needs.

People and their relatives were involved in planning care and making decisions. Staff worked with healthcare professionals and other relevant agencies when needed and held regular team meetings to review care and respond to any changes.

Overall, the provider’s approach to assessing needs was person-centred and inclusive, placing people firmly in control and ensuring their care was designed around what mattered most to them.

Theprovider-maintainedcommunication and involvement with relatives, ensuring care plans reflected people’s preferences. This ensured people received safe, personalised, and effective care.

The provider planned and delivered people’s care and treatmentin partnershipwith them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff undertook a range of training to help them perform their role effectively. Staff told us training was helpful, and they felt appropriately skilled and well informed.

Staff used structured assessment frameworks to ensure people’s needs were understood comprehensively, and leaders sought the views of those involved to ensure assessments remained accurate, relevant, and person‑centred. Staff were knowledgeable about people’s individual needs and demonstrated genuine commitment to delivering high‑quality care. People told us staff understood what mattered to them, and staff showed confidence in applying evidence‑based approaches in day‑to‑day practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to people’s care and support plans to understand people’s needs and deliver their care. People were supported to live a healthylife; staff understood the importance of sharing informationin a timely manner. Staff told us communication within the service was effective and various systems were in place for the staff team to share information appropriately.

A member of staff told us, “The communication is very good, and we have access to all the information in the app.”

The provider worked well with healthcare professionals and shared information appropriately.

The provider supported people to manage their health and wellbeing to maximise their independence,choiceand control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A system was in place to helpmonitorpeople’s health and well-being. Staff recorded their visits and the support they provided. Management used these notes to helpmonitorpeople’s progress.

Staff were knowledgeable about people’s health and care needs. Where peoplerequiredassistancewith food and drink, guidance was in place.A person told us,“I have had carers take me in an Uber for an MRI scan and also push me up the road in a wheelchair to get my haircut.”

The provider supported people to manage their health and wellbeing to maximise their independence,choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A system was in place to help monitor people’s health and well-being. Staff recorded their visits and the support they provided. Management used these notes to help monitor people's progress.

Staff were knowledgeable about people’s health and care needs. Where people required assistance with food and drink, guidance was in place.A person told us,“I have had carers take me in an Uber for an MRI scan and also push me up the road in a wheelchair to get my haircut.”

The provider supported people to manage their health and wellbeing to maximise their independence,choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A system was in place to help monitor people’s health and well-being. Staff recorded their visits and the support they provided. Management used these notes to help monitor people’s progress.

Staff were knowledgeable about people’s health and care needs. Where people required assistance with food and drink, guidance was in place.A person told us,“I have had carers take me in an Uber for an MRI scan and also push me up the road in a wheelchair to get my haircut.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to consent to their care as much as possible. They were involved in developing their own careplans,so these reflected the support they wanted.

Staff understood the importance of seeking people’s consent before each care task and were clear about the steps to take if a person lacked capacity to make specific decisions.Amember of staff told us, “We always ask and check about everything before doing it.”

People raised no concernsregardinghow staff sought consent.