Oaklands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
Staff assessed people's health, care, wellbeing and communication needs before they moved into the home and reviewed these regularly to make sure care remained effective.
The registered manager told us they had strengthened the pre-admission assessment process by introducing a face-to-face visit before people moved into the home. This helped staff gather detailed information about people's care needs, preferences and wishes, enabling them to plan and provide care that met people's individual needs from the outset.
Staff reviewed people's needs regularly and updated care plans when changes occurred. Care plans provided staff with clear guidance on how to meet people's needs safely and effectively.

The provider worked with people to plan and deliver care that reflected what was important to them. Care and treatment were provided in line with legislation and evidence-based good practice.
People told us they were supported to eat and drink well. We observed people enjoying their meals in a calm and pleasant environment. People had access to food and drink throughout the day, and staff promoted choice. Kitchen staff knew people’s preferences well and adapted menus to meet their needs.
People were encouraged to remain mobile and independent. Equipment was in place to reduce risks and support safe care. For example, low-rise beds and crash mats were used for people at risk of falls from bed.
People had access to a secure outdoor space and were encouraged to spend time outside and get fresh air when weather permitted.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked closely with a range of healthcare professionals, including GPs, district nurses, and podiatry services. Staff told us they had positive working relationships with these services and visiting professionals confirmed effective working. Information and advice from professionals were shared with the staff team and reflected in people’s care records.
Staff spoke positively about teamwork, and the registered manager told us they were proud of the staff team. People and their families also spoke highly of staff and how they worked together to meet people’s needs.

The provider supported people to manage their health and wellbeing, promoting independence, choice and control. Staff encouraged people to live healthier lives and aimed to reduce their future need for care and support.
Staff supported people to remain as independent as possible, providing prompts where needed. We observed staff supporting people to eat and drink with kindness and patience.
People and their relatives told us they were confident staff would seek medical support when needed. One relative said, “My relative is not unwell often but if they are unwell, the staff let us know immediately. Communication is good.”
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
Staff knew people well and were able to identify and respond to changes in their needs. Updates were communicated effectively across the staff team.
 

The provider supported people to understand their rights around consent and respected these when delivering person-centred care and treatment.
Information about consent was shared with people when they moved into the home. Staff consistently sought people’s permission before providing care, and people’s decisions were respected. Relative said, “They respect choices.” Another relative said, “They do as much as they can.”
Where people had arrangements in place for decision-making, such as a Lasting Power of Attorney (LPA), this information was recorded.