- Homecare service
Salisbury Support 4 Autism
Assessment report published 10 May 2025
Contents
Ratings
Our view of the service
Salisbury Support 4 Autism provides care and support to people living in 3 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this assessment looked at people’s personal care and support.
At the time of our assessment 12 people were living in 3 supported living settings. Everyone living at the service had autism and some people had a learning disability.
The service was registered with CQC on 18 May 2023, and this was the first assessment. We have rated the service good.
The assessment included a review of electronic records remotely and visits to all 3 supported living settings. We met people who lived at the service and staff. We also spoke with relatives and staff on the telephone. The assessment started on 7 April 2025 and ended on 11 April 2025.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.
The provider supported people to have the maximum possible choice, control and independence. People had control over their own lives. Staff focused on people’s strengths and skills. People had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. Staff supported people to achieve their aspirations and goals. Staff enabled people to access specialist health and social care support in the community. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff used different forms of communication to help make sure people understood them and could make choices. People received good quality care, support and treatment from trained staff and specialists. Staff involved the person, their families and other professionals as appropriate. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.
People's experience of this service
People using the service were happy there. They were treated as individuals and were supported to pursue their own interests and hobbies. People had good relationships with staff. We observed staff being kind, supportive and caring. Staff knew people well and were able to communicate clearly and effectively with them. People were given choices and these were respected. Relatives told us people received a good service and were well cared for. Their comments included, “I feel that God found this place for [person] and [the staff] have saved [person’s] life’’ and “I feel [person] is a lot happier since they moved to the service.”
The provider specialised in supporting autistic people. They had training and information to help provide staff with the skills to care for people safely and well. External professionals explained that staff had a good understanding of people’s needs and provided person-centred care.