- Homecare service
New Support Care Limited
Assessment report published 15 May 2026
Contents
Ratings
Our view of the service
Date of assessment 16 March 2026. The service is a care at home service providing support to adults of all ages, people living with dementia, people with mental health challenges, people with sensory impairment, people with learning disabilities or autism, people with a physical disability and younger adults and children. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This is the first assessment since it registered with the Care Quality Commission (CQC) on 19 May 2023.
The provider had completed a detailed care plan for the person they supported. This care plan was person centred and contained details of the person’s needs and preferences. Staff told us they felt supported by the provider and that the registered manager was approachable. Staff were supported with supervision and training. Medicines were managed safely and risk assessments had been completed to ensure people’s safety.
People's experience of this service
People we spoke to were positive about the service their relatives received. We were told that the registered manager was supportive and responsive to their needs and staff were friendly and kind. One relative told us, “Staff are calm and patient with [relative],” and “staff are trustworthy and competent.”
People told us they had access to the care plan and were happy with it. We were told “[staff] listen to me.