- Care home
Cheybassa Lodge Rest Home
Assessment report published 18 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 18 September to 9 October 2025. Cheybassa Lodge Rest Home supports some people who have a diagnosis of a dementia. This assessment was in response to concerns raised with the Care Quality Commission (CQC) about the safety and quality of care people received and because the service had not been rated under the new provider.
At this assessment we identified 5 breaches of the legal regulations in relation to safe care and treatment, person centred care, fit and proper persons employed, consent and good governance.
People did not always receive a service that ensured their safety. Risks to people's health and wellbeing had not been effectively assessed, monitored or mitigated. Risks associated with the environment had not always been safely managed and infection control processes were not robust. Medicines were not always managed safely. Staff were not deployed effectively to ensure people received support in a timely way that met their needs and preferences, and they were not always recruited safely to ensure they were fit to work with vulnerable adults.
Governance and management systems were ineffective. The service was disorganised, and records were not always complete or accurate. The lack of effective quality assurance meant people were at risk of receiving poor quality care. The nominated individual (who is responsible for supervising the management of the service on behalf of the provider) and the registered manager were in the process of making improvements at the service. However, time was needed to embed these improvements.
We have asked the provider for an action plan in response to the concerns found at this assessment in relation to consent to care and treatment and fit and proper persons employed.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
During our assessment we found significant shortfalls in people’s experience of care. People did not receive person centred care and were not always supported in a way to maximise their choice, control and dignity. People were supported in a task orientated way; staff did not have time to spend with people and there was limited opportunity for social activity for people.
People provided mixed feedback about their experience at Cheybassa Lodge Rest Home. Some told us about aspects of the home they did not like, for example the lack of choice in relation to food and activities, whilst others said they were happy. Although people described the staff as very busy, they all praised the caring nature of staff.