24/7 Divine Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care workers treated people with kindness and respect. One relative told us, “I see that they (Care workers) are kind and caring.”Care workers treated people with dignity, and their privacy was respected. One person said, “They (care workers) do maintain my privacy.”

Care workers showed an understanding of equality and diversity. The service was non-discriminatory, and care workers told us they would always support people with any needs they had with regards to their disability, race, religion, preferred gender, and faith.Care workers (except 1) had received training on equality and diversity, and privacy, and dignity. Care workers were able to tell us how they maintained people’s privacy and dignity by asking for their permission before entering their home, and by covering them to ensure people were comfortable when providing them with personal care.

Care workers treated people as individuals and made sure people’s care and support met their needs. One person said, “I choose the clothes I want to wear, and they (Care workers) reach them for me, and they do maintain my privacy.” One relative told us, “I show new carers the Care Plans which are reviewed annually or sooner if anything changes. This was done recently.” People’s care records included sections about their likes, dislikes and preferences.

Care workers gave people as much choice as possible. People’s care records included sections about their cultural and religious backgrounds and relationships that were important to them. For example, about their spiritual needs and particular food. People and their relatives told us the care workers respected these. People were supported to maintain their independence. Care workers told us they encouraged people to complete some tasks for themselves, as much as they were able to.

The provider listened to and understood people’s needs, views and wishes. Care workers responded to people’s immediate personal care needs. The NI told us, care workers visited people each day at specific times to give personal care and coordinated with relatives of people who used the service and office, as appropriate. However, we were not assured how some people’s immediate needs were met, as we were not provided with their daily care delivery logs.

The NI supported care workers with their wellbeing, however there were no formal staff team meetings conducted. The NI told us they were in regular contact with the care workers that enabled them to deliver person centred care. Care workers told us they had access to support and advice from the NI, and they were approachable at all times.