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Inspection report

Date of Inspection: 19 June 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

Overview

Inspection carried out on 19 June 2013

During a routine inspection

We spoke with six people who used the service or their representative, talked with three members of staff and the manager and looked at records of people who used the service.

People told us they got the same carers and they arrived on time. People said they liked the staff, one person said �They know me well�. A parent we contacted said they were "Satisfied that X is receiving a good standard of care and more importantly X appears to be happy with the support"

The systems in place to protect people from financial abuse were not robust.

We found staff had started to receive appropriate training and regular supervision. Staff felt supported. One person told us "I can talk to any of the managers about anything".

Systems were in place to monitor the quality of the service.

Records were not always in place or accurate.