- Independent mental health service
Orri Wimpole Street
Assessment report published 24 July 2026
Contents
Ratings - Specialist eating disorder services
Our view of the service
Date of assessment:17 and 18 March 2026
The service registered with CQC in June 2023 to deliver the regulated activity: Treatment of disease, disorder or injury. This was the first inspection of the registered Wimpole Street location following the relocation of the service from its previous premises in Hallam Street. Orri has been providing specialist eating disorder services since 2019, previously operating from Hallam Street, where it was inspected by CQC in 2021.
ORRI provides specialist intensive eating disorder treatment services to patients aged 13 and above who are living in the community. The service operates 5 days a week, including evenings, and offers patients the options of face-to-face day care, outpatient, and online therapy programmes. The therapeutic programmes involved individual therapies, groups, specialist dietician input and support with mealtimes and food preparation.
The service worked with patients within the United Kingdom and international patients. This is a privately funded service with some NHS contracts. The service has a registered manager and a nominated individual in place.
ORRI is registered to provide the following regulated activity:
- Treatment of disease, disorder and injury
We rated the service Outstanding.
The service demonstrated an exceptional standard of care, consistently treating people with remarkable kindness, empathy and compassion. Patients, carers and commissioners told us the staff were highly skilled, trained and compassionate about supporting people with an eating disorder. Patients and carers gave examples of where the service had gone above and beyond to support them.
The service fostered a proactive and deeply embedded culture of safety, built on openness, honesty and a genuine commitment to continuous improvement. Patients and staff felt confident to raise concerns, knowing they would be listened to, taken seriously and their concerns acted upon. The service demonstrated a good ability to learn from incidents, using learning to drive meaningful change and continually strengthen safe practice. Learning actions were monitored so that learning translated into sustained improvements.
Staff completed all mandatory and specialist training, and leaders ensured they had the expertise, confidence and advanced skills required to deliver highly effective care. Care and treatment were consistently aligned with national guidance, evidence‑based practice and emerging best practice, demonstrating a strong commitment to continuous improvement.
Staff reported feeling respected, supported and valued, which contributed to a positive, motivated culture focused entirely on delivering the best possible outcomes for people receiving care.
The online and in‑person services were very accessible, offering highly flexible and personalised options that were tailored to the individual needs, preferences and circumstances of the people using them. The service provided genuine flexibility, choice and control.
There was a deeply embedded culture of diversity, equality and inclusion, evident across all areas of the service. Staff consistently promoted inclusive practice, ensuring that people from all backgrounds felt welcomed, respected and fully supported.
The leadership, governance and culture in the service were used to drive and improve the delivery of high-quality, person-centred care. Leadership was strong. Leaders were visible, knowledgeable and highly supportive, fostering a culture of learning, development and professional growth.
People's experience of this service
We spoke with 9 patients and 4 carers and reviewed patient feedback received by the service and commissioners.
All patients, carers and families we spoke with were overwhelmingly positive about the care and treatment they received from staff.
Patients told us they were fully involved in all aspects of their care and worked collaboratively with staff to achieve their recovery goals. They described staff as “caring”, “compassionate”, “respectful”, “kind” “person centred”, “non-judgemental” and ”professional”. Patients reported feeling safe, had positive relationships with staff, and collaboratively worked with them to develop care plans and manage risk. Patients told us they had a voice and that staff acted on any feedback and concerns raised.
Patients told us they enjoyed the wide number of therapies that were on offer.
Carers told us they were involved in care discussions as appropriate and that the staff also provided them with support through one-to-one meetings, family therapy, the carers support groups and psycho-education. One carer told us, ‘The people who run the service know what they are doing, I have the upmost respect and confidence in what they are doing’.
Patient feedback included: “taking accountability for my recovery, having to be prepared, to shop and to meal plan and prep on a daily basis has given me the confidence that I am able to continue my journey with a newfound confidence and motivation”. “There are lots of positives about Orri. It meets you where you are at, in your own environment at your own pace. They are caring, they are compassionate and they treat you as a human being rather than a patient which is not often felt in therapy”. “The therapy is the best therapy I’ve received, and all their staff are really well trained and understand eating disorders”. "I wish Orri was what everybody had, this is what treatment should be”.