Annies Homecare Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives, where appropriate, participated in the assessment of their needs. Assessments included all areas of people’s health, safety and wellbeing to enable staff to provide care or treatment that had the best possible outcomes for people.

Assessments were up-to-date and staff had a clear understanding of people’s current needs. Staff and management routinely reviewed people’s care to help ensure they received the right support as and when they needed it.

People received evidence-based care and support in line with good practice standards. The provider’s systems helped ensure staff were up to date with national legislation, evidence-based good practice and required standards.

The provider ensured people were told about current good practice relevant to their care and were involved in how this was reflected in their care plans.

People’s nutrition and hydration needs were met in line with current guidance.

The service had undergone a culture change in recent times and staff and managers were now encouraged to learn about new and innovative approaches to help improve the way their service delivered care and support.

When people received care and support from a range of different staff, teams or services, it was co-ordinated well. The registered manager advised they worked closely with the district nursing teams and occupational therapists locally for the benefit of people.

An external professional told us Annies Homecare made sure the right support was in place to maintain people’s independence and quality of life. They said, “It is a privilege to work with such nurturing staff.”

All relevant staff, teams and services were involved in assessing, planning and delivering people's care and support. Staff worked collaboratively to understand and meet people's needs.

People were involved in regularly reviewing their health and wellbeing needs and were encouraged and supported to make healthy choices to help promote and maintain independence and wellbeing.

The registered manager told us staff worked to identify risks to people’s health and wellbeing early to help prevent deterioration. A relative told us, “Every Annies Homecare staff member who has ever walked through [relative’s] door, makes them at ease with their caring and efficient personal care, attention to detail (spotting pressure point issues, changes in health etc) and in the often overlooked friendly chats whilst working.”

Another relative said, “I do feel the support workers provide safe care. There have been several instances where workers have expressed concerns about my [relative’s] health and contacted myself or the GP surgery to raise them so they can be addressed and resolved.”

The management team operated effective monitoring of people’s care and treatment and their outcomes which meant continuous improvements were made to people’s care and support needs.

People’s views and wishes were considered when their care and support needs were assessed. People's capacity and ability to consent was considered, and they, or a person lawfully acting on their behalf, were involved in planning, managing and reviewing their care needs.

People received information about care and support in a way they could understand and had appropriate support and time to make decisions. Information about consent and how to say ‘no’ was made available for people in a format they could understand.

Staff received training about the mental capacity act and understood the importance of ensuring people fully understood what they were consenting to and the importance of obtaining consent before they delivered care or support.

A staff member said, “I ensure people give consent for care by asking them and knocking on doors before entering wherever possible, providing choice and reminding people they are in control of what does or does not happen. Even when a person struggles to decide on something like a meal or which top to wear for example and tells me to choose, I try and simplify the choice to encourage a decision from them.”