All4One Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were observed to speak to people in kind and compassionate manner, and we observed them engaging a person in the activities they enjoyed. Staff treated a person with dignity and respected their right to privacy, to support them to express themselves in the way they wanted, without placing them in vulnerable situations.

Relative feedback stated, “Whenever we visit, we are welcomed with genuine warmth by both the staff and management. Their openness, kindness and transparency mean a great deal to us as a family, and we always feel reassured and included.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative’s feedback stated, “Staff have taken the time to truly understand [person] as an individual. Their ability to manage [person’s] needs with such compassion and professionalism has given our family great peace of mind.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff were observed to be supporting people to live their life in line with their choices as much as possible. People’s care records demonstrated that they were offered choices with food, times they slept and the activities they engaged in. Staff accessed external professional guidance to adapt people’s living arrangements to support independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were observed to speak to people, who were experiencing mild distress, in a kind and compassionate manner. They appeared to intuitively know what people needed to support them best in these situations, such as distraction with favourite music or activities.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff received a card on their birthdays, a gift card at Christmas and told us the provider was flexible to support their needs. One said, “If I need to attend an appointment, or pick up a dependent, then I know I will be supported.” Another said, “I am really happy working for this company, they make sure we are looked after well.”