Archived: The Sanctum

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Summary

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

We assessed 3 quality statements from this key question. We did not find any concerns about this key question.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed patients being treated with kindness and respect during our inspection. They were warmly welcomed by the reception team and offered refreshments. Feedback from patients was positive about the way staff treat people.

When clinics were running late, we heard staff apologising to patients and checking their individual needs to enable them to continue to wait.

We did not look at Independence, choice and control during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We saw that staff were prompt at answering the telephone and prioritised the needs of people waiting inside the reception area, over any other communications.

All consultations took place in clinic rooms and could not be overheard.

We did not look at Workforce wellbeing and enablement during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.