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Hazeldene House Requires improvement

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Inspection report

Date of Inspection: 4 March 2014
Date of Publication: 30 April 2014
Inspection Report published 30 April 2014 PDF | 81.94 KB


Inspection carried out on 4 March 2014

During a themed inspection looking at Dementia Services

At the time of the inspection there were sixty two people using the service all of whom had a diagnosis of dementia at varying stages.

We spoke with 18 people that used the service and three visitors to the service. We also received six completed comment cards. People told us they were happy with the care provided and felt that their needs were met. We found that people had their needs fully assessed and planned for and they were involved in the planning of their care. Staff knew people well and knew how to meet their needs. We saw that staff provided the care people�s plans said they needed and did so in a way that promoted their independence and rights. One person using the service told us �This is a lovely home, I have no complaints�. We saw that staff were responsive to people�s needs and people were treated with dignity and respect.

we found that the service worked effectively with other health and social care providers to ensure that people�s needs were met. People were supported to access the services they needed.

The provider had effective systems in place for monitoring the quality of the service provided to people with dementia. Risks were assessed and managed and people�s views were taken into account in the ongoing improvement of the service.