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Hazeldene House Requires improvement

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Inspection report

Date of Inspection: 27 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF | 99.58 KB


Inspection carried out on 27 June 2013

During a routine inspection

At the time of our inspection, there were 37 people living in the service. The service was newly built and replaced one that had been on the same site. The first phase of the building of new premises had been completed and could accommodate up to 40 people. When the second phase of building was complete a maximum of 80 people could be accommodated at the service.

We used a number of different methods to help us understand the experiences of people using the service, because people had complex needs which meant they were not able to tell us their experiences. We observed how people spent their time during the day, how staff met their needs and how people communicated and interacted with staff. The registered manager was not on duty during the inspection so we telephoned them shortly afterwards to check on some information and give feedback on the inspection.

We observed that people were given choices about what to do, what to eat and where to spend their time each day. Their preferences and care and support needs were recorded on their care plans which were kept up to date.

People were comfortable in the presence of staff and staff demonstrated a good understanding of people�s individual needs. Staff respected that people needed to retain their independence as far as was possible.

Relatives who were visiting told us they were satisfied with the service. A relative said they were ��very happy with the home� and another that their relative was happy living there.

The provider had effective systems in place to regularly assess and monitor the quality of the service. This included asking people and their representatives for their views about it.