Deway Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People gave positive feedback about the care provided. A person said, “The carers I have are very good, they chat with me, I would give them 10/10 I can’t think of any improvements they could make.” A relative told us, “I think the carers are caring, they always ask how [person] is, how [they have] slept.” Another relative said, “They are very friendly, they are interested in what we do, and they chat to us about themselves.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care records included guidance for staff to support with communication. For example, where people were hard of hearing to ensure they faced the person and spoke clearly. A relative said, “They listen to what [person] says and they work with [them.]”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were able to give examples of how staff supported them rather than doing everything for them. A person told us, “The carers are great, they allow me to be independent, and I like that.”

Staff supported people to make choices. They understood where people were experiencing cognitive decline they could still make day to day living choices. A staff member said, “Sometimes about dressing, even if they have dementia, we still ask them to choose the colour of what they want to wear, offer coffee or tea.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s records showed staff responded to people’s needs. For example, a person complained of tooth ache and staff offered to contact the dentist for them. A relative told us, “I have total satisfaction with the carers; they are very efficient and caring.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had regular supervision. We reviewed records and saw this included confirmation they had support from the office team, felt listened to and felt their workload was manageable. There was an opportunity for staff to feedback any concerns they had and request further training.

Staff confirmed supervision was useful. A staff member said, “Yeah because they always try to help us as much as they can.”