Fastrack Resources Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff took the time to get to know people and people were treated with kindness, compassion and dignity. Staff had a caring attitude and their relationships with people and their relatives were positive. There was a culture of kindness and respect between colleagues. People and their relatives felt staff listened to them and communicated with them in a kind and respectful way. People’s privacy was respected and upheld.

A person told us, “[Name of carer] is never late. They know me, [he/she] is compassionate and stays longer than [he/she] should, to make sure I`m okay. And [he/she] stops over if I`m not feeling too good.” A person’s relative said, “[Name of carer] is committed, intelligent, observant, professional and knowledgeable”. Another person’s relative told us, “The carers are very caring, patient and respectful”.

The provider and staff treated people as individuals and made sure their care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds.

A person told us, “[The carer] knows I like chatting, so we chat a lot”. A person’s relative said, “Things depend on [his/her] mood when they [staff] come. Last week [he/she] had a cold, so they did things around [him/her], but they still kept [him/her] involved”. Another person’s relative said, “They [staff] are learning bits of [his/her] first language to talk to [him/her]”.

People and their relatives were supported to have choice and control over their care and support and to make decisions about their care, support and wellbeing. People were supported to be as independent as possible.

A person told us, “[Name of carer] helps me go out as I get disorientated. They drive me, that`s great” and “[The carer] helps me to work my laptop, as I can`t see very well. [He/she] advised me to get a touchable screen, which I must admit is so much better for me now”. A person’s relative said, “They [staff] support [him/her] up and down the stairs and put a spoon in front of [him/her] to encourage [him/her] to eat”.

Staff showed concern for people’s wellbeing in a caring and meaningful way. They responded to people’s needs quickly enough to avoid preventable discomfort, concern or distress.

A person told us, “If I`m unwell [the carer] gets a hot water bottle for the pain and [he/she] has also rung the care unit and driven me there” and “[The carer] does things straight away, I don’t have to ask".

The provider met the wellbeing needs of staff. People and their relatives were supported by staff who felt valued by their leaders and their colleagues. Staff had the ability to contribute to decision making and had regular opportunities to provide feedback, raise concerns and suggest ways to improve the service or staff experiences.

A member of staff told us, “I am one hundred percent supported well”.