Jah Jireh Maryport

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We undertook a short observational framework for inspection (SOFI) of staff interactions with people. We saw people being actively engaged in conversations around choices and their needs. We saw people being treated with kindness and dignity

A family member told us, “I hear the staff talking to the residents and it’s lovely, so kind and respectful, they are really good.” Another told us, “We are very happy with [relative] care, the girls are lovely with her.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were person-centred and reflected each individual’s choices and preferences. People’s cultural and religious needs were clearly identified and appropriately supported.

A family member told us, “I can’t praise it enough.”

We observed that people were well presented, and their personal appearance was maintained. People were dressed appropriately and well groomed. Jewellery and watches were worn in line with personal preference, and hearing aids and glasses were either in use or accessible. Some people chose to carry personal items such as handbags. Men were clean shaven, and those able to do so were wearing well-fitting slippers or shoes, supporting dignity and personal comfort.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

People told us they had some choice over the food provided, however several people said they would like more choice at lunchtime, as this meal usually consisted of soup and sandwiches. People told us they could request an alternative if it was not on the menu, and this would be provided subject to the availability of food.

We found that people were unclear about whether family members were able to visit during mealtimes. This was a concern for some families, particularly those who travelled longer distances to visit.

We found no evidence of recent regular family or residents’ meetings; this limited people’s opportunities to provide feedback and discuss ongoing issues. A person told us, “No one comes to ask me about things.”

The provider told us during inspection that meetings would be reinstated in the near future.

During our inspection we observed limited opportunities for meaningful activities. One person told us, “I go to my Watchtower meetings, read my Bible, prepare for meetings, we have a piano player this week, I think that's once a month, sometimes quizzes or games, that's not often.” Another told us, “It’s nice here, sometimes we get a singer or do things, we go in the garden when the weather is alright.”

We saw evidence weekly hairdresser visits were offered.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed bedroom daytime call bells were answered promptly during our inspection. There was 1 call bell buzzer in the lounge area, which people used to summon assistance from staff.

One person told us, “The girls are very busy, if I push my call buzzer they do come day or night.”

We found some people were concerned over the response to nighttime call bells. One person told us, “The night staff are problematic, they say ‘well it’s our busy time.”

An out of hours management rota was in place with staff knowing who to contact if required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they enjoyed working at Jah Jireh. Staff told us they received training, predominantly via eLearning to enable them to undertake their jobs. Staff had recently been able to access additional learning around specific needs of service users, for example mental health issues.

A member of staff told us, “We all care as a team.”

Staff meetings had not recently been in place; this was addressed by the provider during our assessment with a plan for these to be held regularly.