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Palm Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF | 69.37 KB


Inspection carried out on 6 November 2012

During an inspection in response to concerns

We spoke with eight of the people who used the service and observed the support offered by the care workers in the lounges and the dining room. People who were able to speak with us said they felt comfortable and the staff were very good. One person said, "I am very happy here."

We saw that staff offered support and care to people who used the service in a way that respected their privacy and dignity. We spoke with relatives and they were positive about the care and support offered in Palm Court.

We looked at the staff rota's, staff training records and activity records. We found that there were sufficient staff working in the home and they had attended training relevant to the support and care they offered. We observed that activities were provided for people who wanted to take part, although the care plans did not reflect this.