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Archived: The Friendly Inn Requires improvement

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Inspection report

Date of Inspection: 8 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF


Inspection carried out on 8 November 2012

During a routine inspection

We spoke with 12 of the 27 people using the service at the time of our inspection and one of their relatives. We looked closely at the care records of four people.

People spoken with told us they were satisfied with the care they received. Their comments included,

�They are friendly.�

�Mostly they�re alright. Some staff are more caring than others.�

� I feel safe here.�

We spoke with the registered manager, the deputy manager, and three care staff. We looked at some records relating to the running of the home, such as the staff duty rota and training records.

People were treated respectfully. We saw staff addressing people by their preferred names. Personal care was carried out in private and staff were discreet when asking about care needs.

We saw a member of care staff talking with a person who was confused. The care staff sensitively interpreted what the person was trying to say. We saw from the person�s response that they felt relieved and reassured.

We saw that staff were knowledgeable about people�s needs and their likes and dislikes. They were kind, caring and attentive towards them. We saw that most people were supported to maintain their personal appearance.

We were concerned there were not enough staff on duty to safely meet people�s needs during the late afternoon and evening.