Britz Health Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans and risk assessments were reviewed regularly or when people’s needs changed, to ensure they were still relevant. People and their families were involved in review of care plans and risk assessments. A family member told us, “The [provider] did a full assessment when care first started, they went through everything.” One person told us, “[The provider] has all the paperwork in order, they ask me what I need and write it down and do the same if anything changes which it doesn’t really. [The registered manager] does the reviews.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider worked closely with health and care professionals to deliver people’s care as per their expectations. People and their families were involved in developing care plans and changes and adjustments were made following their suggestions and feedback. A family member confirmed regular reviews took place, "We were due a review last month and it was booked in but I had double booked so it was my fault and will be rearranged. The reviews are regular with social care professionals and [the provider] is involved – it works well.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between members of staff which supported continuity and consistency of care through handover meetings and records. The registered manager organised regular team meetings where all aspects of care and support were discussed and actions agreed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Shared decision-making and person-centred care ensured people received tailored support to improve their physical and mental health. For example, people with mental health needs successfully engaged in personalising their care plans which addressed their specific conditions, leading to improved medication adherence and better health outcomes. Members of staff actively encouraged healthy lifestyles, with structured programs promoting balanced diets, regular exercise, and sleep hygiene, resulting in measurable improvements in overall well-being.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. The provider attended multi-disciplinary team meetings where people’s outcomes and improvements were discussed. The provider and members of staff worked with people to follow clinical and professional advice to improve their outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Records of consent from people were maintained by the provider. Members of staff understood consent and people's right to have choices. One member of staff told us how they involved people in their care and gained their consent to care, "I read their care plan. I ask for their consent before giving care or touching or doing anything in their house for them. I communicate clearly depending on their needs, I give them choice and preferences about the meal they would like to have, the clothes or shoes they would prefer to wear and give them the independence to do most of the things they are capable of doing themselves because if they do not use their skills, they would lose them."