- Homecare service
Aspirations Staffordshire
Assessment report published 20 April 2026
Contents
Ratings
Our view of the service
Date of Assessment: 2 March to 13 April 2026. Aspirations Staffordshire is a supported living service providing support to people with learning disabilities or autistic people. At the time of our assessment the service supported 10 people.
We inspected the service because we had received concerns about the quality of care people received and the service had not been rated since their registration.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People’s safety was supported through a positive and open culture where staff felt confident to raise concerns and trusted the management team to act. Risks were identified and managed through personalised care plans and regular reviews, with good partnership working to maintain continuity when needs changed. Staff understood safeguarding procedures, incidents were reported appropriately, and learning was shared to improve practice. Staffing levels, training, medicines management, infection prevention and environmental safety all supported people to remain safe.
People’s care was based on thorough assessments, regular reviews and a clear understanding of individual needs, preferences and communication styles. Care followed current guidance and involved people, relatives and professionals to support positive outcomes. Staff worked effectively with health and social care partners, and feedback confirmed people’s needs were well understood. People were supported to maintain health, independence and wellbeing, with some feedback identifying opportunities to further promote healthy lifestyle choices. Consent, choice and control were respected.
People were treated with kindness, compassion and respect, and privacy and dignity were upheld. Staff knew people well and delivered person‑centred care reflecting individual backgrounds, preferences and culture. Staff responded promptly to needs, and staff wellbeing was promoted through training, supervision and supportive management arrangements.
The service was well led by compassionate and inclusive leaders who promoted a clear vision based on openness, equality and respect. Staff described managers as approachable, supportive and responsive, creating a culture where people felt confident to speak up and share feedback. Governance arrangements supported oversight of quality and risk. Partnership working, continuous learning, co‑production and inclusive practice contributed to positive outcomes and high‑quality, person‑centred care.
People's experience of this service
People and relatives generally had positive experiences of the care and support they received and told us they felt safe. People and relatives felt able to raise concerns and knew these would be taken seriously and acted upon.
People felt involved in decisions about their care and said staff listened to what mattered to them. Most people and relatives told us staff understood them well and provided consistent support.
Relatives spoke highly of staff and people and relatives told us staff knew them well, understood their routines and preferences, and adapted their approach to reflect cultural backgrounds and personal choices.
The provider actively promoted people’s independence by offering choice and control over how their care was delivered. People were supported to make decisions in ways they could understand, including receiving information in accessible formats when required. People were encouraged to express their views and told us how they could influence their care and daily routines.
People, relatives and staff were involved in ongoing discussions to adapt care arrangements and ensure continuity. People also had opportunities to provide feedback, and there was evidence this was listened to and used to inform improvements.
People told us staff responded promptly and appropriately when they needed support.
People developed positive relationships with staff. People and relatives felt listened to, supported and involved in shaping their care, achieving their goals and having positive experiences.