Axis Care Group Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and their relatives expressed how staff were kind, compassionate and treated them or their loved ones with dignity and respect. A relative of a person who had recently passed away expressed gratitude for staff attending the person’s funeral. They said, “This was a tremendous touch, and showed professionalism and care.”

Some relatives also told us that staff supported them with help with domestic tasks and small jobs around the home.

A relative said, “They (staff) are always cheerful, regardless of their difficulties…and they are always polite.” They also said, “Their kindness and compassion make us all feel better and we could do with a lot more of it in the world.”

The provider did not always take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider did not always obtain and record information about people’s strengths, abilities, aspirations, life histories, culture and unique backgrounds. This limited the staff team’s ability to provide fully person-centred care in line with people’s needs, including protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff, people and relatives told us the provider ensured that staff had enough time to support people. This provided opportunities for staff to empower people to be as independent as possible. One staff member said, “We are always encouraged by [registered manager] to support people to be independent, for example, I will support people to eat but will also encourage them to do what they can by themselves whilst I observe.”

A person being supported by the service said that staff always encouraged them to be as independent as possible. This included allowing them to make their own decisions, including what they wanted to eat and what they wanted to wear.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider ensured a consistent team of staff were supporting people. This allowed them to recognise if the person was unwell and staff felt confident escalating concerns due to the positive culture within the service.

The staff team were trained in areas which would support responding to people’s immediate needs such as conflict resolution, positive behaviour support and communication.

Overall, people and relatives told us staff responded to people’s immediate needs. A relative said “Yes, the staff always respond quickly to concerns such as ensuring creams are applied for skin sores.”

The provider evidenced how staff had responded promptly to incidents which had occurred.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider monitored staff wellbeing through supervisions and appraisals. They had a culture of recognition and achievement which was evidenced through a carer of the month and carer of the year award.

The provider offered financial support to staff to purchase vehicles and worked closely with a real estate company to help provide an accommodation hub where staff could take breaks between calls.

The provider was subscribed to a scheme which provided counselling, training and further support if required.

The staff said they felt well supported by their leaders who they felt were always accessible for support.

The provider did not have a lone worker risk assessment in place, which placed staff at avoidable risks during their home visits.