Winchester Heights Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service under the new legal entities. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were assessed prior to moving into the service.

People had communication care plans in place and documents to take to hospital with them when required. The registered manager told us they kept staff informed of changes made to care plans, so they always had the most up to date information. A relative told us, “They have a resident of the day, and they will look at their care plan. If they want to make changes then they would contact us.”

Feedback from relatives was mixed. Some relatives told us care plans and risk assessments were completed with them and their relative and were regularly reviewed. Other relatives told us they were not involved in care planning reviews.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Universally recognised tools were used to continually assess people’s needs, including in relation to skin health and nutrition.

Staff recorded food and fluid intake to ensure people had sufficient fluids and nutrition. Where additional support was required, staff made referrals to relevant health care professionals.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Assessment information was shared appropriately, so people did not need to repeatedly provide their history or needs when accessing different services. For example, people had a 1-page profile care plan summary which could be printed out and used when they were accessing hospital services. This supported continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and their relatives told us, and we observed, people had a nutritionally balanced diet and were supported to see medical professionals when required. Care records detailed what action staff should take if there was a deterioration in people’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff worked collaboratively to plan and deliver people’s care, reduce risks, and achieve the best outcomes for them. One relative told us, “They understand my relative’s health needs and their health has improved since living here.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Where necessary, mental capacity assessments were completed in line with the Mental Capacity Act 2005 (MCA). Where a person was deemed to lack capacity, a best interest meeting was held with the person, their relative and relevant others. This supported positive, least restrictive decision making.