Forest Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were observed to be treated with kindness, respect, and compassion. People and their relatives told us that staff were kind and caring and our observations also found this. There was lots of good humour between staff and people and a warm and friendly atmosphere in the home.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individuality and preferences were respected. We saw a number of bedrooms that had been personalised in line with people’s preferences. Staff knew people well, we saw a staff member helping a person to watch a specific film they enjoyed. People were supported to practice their religion if they wished to. The resident of the day process allowed for regular review of a range of areas to ensure the service continued to meet people’s individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. However, activities were limited at times.

People were supported to make choices and retain independence. Activities were observed and ‘Grab and Go’ activities were available. However, activities were limited at times in the morning. An activities coordinator was being recruited to support consistent and comprehensive provision of activities. Relatives told us that more use should be made of the garden. People were supported to be as independent as possible, and we saw that a person was now able to eat with less support from staff than when they first came to the home.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded promptly and effectively to people in distress. We observed an incident between two people using the service which was well handled by staff in line with care plans. We observed that call bells were responded to promptly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

Staff told us they had good relationships with management and that staff worked well together. They felt that there had been considerable improvement since the last assessment and felt better informed and more involved in the service.