DBAGZ Solutions Limited Crawley

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and their dignity was respected.

People indicated that staff had a kind and compassionate approach to their care and support. Care planning was respectful, person centred and referred to people with respect.

Spot checks and observations showed that staff treated people with dignity, maintained privacy during personal care, and supported comfort. One staff member said, “I provide person-centred care, respecting people’s choices, and supporting them with dignity.”

Care was delivered with kindness, compassion, and respect. Feedback from people was positive about the friendly and caring approach of staff that supported them. One person said, “They are always polite and caring I’m very impressed.” Another person told us, “The are all very polite. very caring. Always smiling.”

People’s individual needs and preferences are understood, and these are reflected in their care, treatment and support.

Staff knew and respected the people they cared for, including their preferences, backgrounds and diverse needs. People’s cultural, social and religious needs were captured and understood. People’s communication needs were met to enable them to engage in their care, treatment and support to maximise their experience and outcomes. One staff member said, “I tailor my services towards their uniqueness.”

People were supported to retain independence and make everyday choices about their care.

Care plans reflected personal routines, preferences, and goals, enabling staff to provide flexible support. Equipment was used to maximise independence while maintaining safety. People were encouraged to remain involved in decision making, supporting autonomy and wellbeing.

Staff encouraged people’s independence with positive attitudes and understood the value people they supported placed on their independence. One staff member said, “I encourage people to wash parts they can manage, choose their own clothes and dress at their own pace.” One relative said, “Staff use the standing frames, and they exercise her feet with that and her arms.”

People’s needs, views, wishes and comfort were a priority and staff quickly anticipated these to avoid any preventable discomfort, concern or distress.

Staff were trained to recognise changes in people’s conditions and respond promptly. Care plans included guidance on recognising pain, distress, or sudden deterioration. One person said, “They understand how me and (loved one) work.” When urgent needs arose, staff took appropriate action, including escalation to healthcare professionals. This ensured people received timely support and avoided unnecessary harm. One staff member said, “I would act immediately to ensure the person is safe and receives appropriate support.”

The registered manager and provider valued the inclusion, wellbeing and contributions of staff that enabled them to provide safe, effective and person-centred support.

The service recognised the importance of staff wellbeing in delivering quality care. Flexible working arrangements supported carers with family responsibilities, and lone working policies enhanced staff safety. One staff member said, “I feel respected as a worker and supported regardless of my needs.”

Managers supported staff through newsletters, occupational health access, and regular communication. Adjustments were made, including consideration for personal issues with for staff and others requiring support, contributing to workforce stability and morale. One staff member said “Management is supportive and helpful. I feel treated fairly and equally.”