UKG Care Havant

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

This included initial assessments of people’s needs prior to care packages commencing as well as reviews of people’s care at agreed intervals or when people’s needs changed. This helped to ensure care arrangements were kept current and reflective of people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were happy with the support they received around eating and drinking. They told us that staff helped them prepare meals and drinks in line with their needs and preferences, which helped them to eat and drink well.

Senior staff conducted competency assessments to ensure staff were following best practice and the advice provided by relevant health professionals. Office staff told us how they worked closely with health professionals and the local authority ensuring they took advice to keep people safe living at home. Staff told us they had all the required information about people’s care needs available to them. This helped ensure people received the care they needed.

The provider told us how they worked closely with health professionals and the local authority ensuring they took advice to keep people safe living at home. For example, by attending weekly hub meetings with the local authority to ensure they were keeping their knowledge updated.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Records showed the service worked closely with many health professionals, including social workers, occupational therapists, community nurses and doctors.

Feedback from people and their relatives supported this. For example, if people required an ambulance staff waited with the person for reassurance and provided feedback to professionals involved in their care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Most people’s healthcare needs were identified in their care plans. This included the level of support they needed to maintain good health. People and their relatives were confident staff were responsive to changes in needs and took appropriate action. Senior staff shared examples where they had recognised people’s needs had changed and their care needed adjusting.

Changes in people’s healthcare needs were communicated effectively with staff via the electronic care planning system, which enabled updates and key changes to be shared promptly.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

Staff told us they recorded information about what people consumed, such as food and fluid intake, when requested by relevant health professionals. This helped support monitoring of nutritional needs and informed clinical decision-making.

The provider told us how they had improved outcomes. For example, by encouraging some people to take a shower who may not have felt safe. They told us people were now confident and looked forward to their personal care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

There were policies and procedures in place to ensure valid consent to care was obtained. People told us staff sought their consent before delivering care. Staff had a good knowledge around the Mental Capacity Act 2005 (MCA) and how to practically apply this in their everyday roles. Where people had appointed a power of attorney, the provider ensured this legal authority to act on a person’s behalf was verified. This helped to ensure the provider was following the correct procedures around gaining consent to care.

Staff had a good understanding of the need to gain consent to care. They told us they always asked for people’s consent before each care task and respected their right to decline care.