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Archived: Leicester Domiciliary Care Services

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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF | 42.9 KB

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/02/2012, looked at records of people who use services, reviewed information from stakeholders and talked to people who use services.

Our judgement

Systems were in place which enabled people to complain about the service they received.

User experience

We did not speak to people whose records we had viewed as we were unable to speak with them on the telephone or they were unable to give their permission for us to contact them.

The relative of someone who received the service told us they were aware of how to raise concerns.

Other evidence

We looked at the providers’ document which was entitled ‘your SUPPORTFILE’, which provided information to people used the service about how to make a complaint if they were unhappy with the service they received.

The provider told us that the service had not received any complaints within the last 12 months. We had not received any information of concern about the service.