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Archived: Leicester Domiciliary Care Services

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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF | 42.9 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/02/2012, looked at records of people who use services, reviewed information from stakeholders and talked to people who use services.

Our judgement

People were supported by staff that had undergone training and who had a good understanding as to their role and responsibilities in protecting people from abuse.

User experience

We did not speak to people whose records we had viewed as we were unable to speak with them on the telephone or they were unable to give their permission for us to contact them.

We spoke with a relative of someone who used the service. They told us the service had made a safeguarding referral to the local authority when their relative had been a victim of identity theft. The relative said “advance dealt with it extremely well.”

Other evidence

We looked at the providers’ document which was entitled ‘your SUPPORTFILE’, the document provided information to people who used the service about abuse, and the types of abuse vulnerable people were at risk of. It included contact details for agencies for people to contact if they wished to report abuse and included contact information about advocacy services.

The records of one person using the service showed that the provider had made a safeguarding referral to Leicester City Council when they believed someone using the service had been put at risk through identify theft.

We spoke with staff who told us they had received training on the safeguarding of vulnerable adults and they were confident they would report any issues which suggested people were being abused.